Frequently Asked Questions
Find out more about photo upload, releases and Photographer account handling.
Getting Started
- Why is the custom image caption different from the caption that's used in the marketplace?
- Why do I need a model release?
- Why do I need a property release?
- How do I verify my EyeEm account?
- Is signing up a Eyeem Contributor account free?
- How often does a new mission become available?
Building Your Profile
- Why are my images not being accepted onto the EyeEm market?
- Why are my images not being accepted by partners?
- Why are my images not selling?
- If the photos are not selected for the market or not selected for partner distribution are they worth leaving in the portfolio, or on the contrary, is it better to delete them?
- What are the technical requirements for photos accepted to EyeEm Market?
- How can I get my photos seen?
#UpForCollab
- Which images will be selected for the #UpForCollab collection?
- After uploading my image, how long will it take for my #UpForCollab image to become available for brands to license on EyeEm Market?
- After uploading my image, how long will it take for my images to be added to the #UpForCollab image collection?
- How can I get hired or commissioned by brands through the #UpForCollab project?
Managing Your Account
- Why are my payouts failing?
- Having trouble logging in?
- When will my image be reviewed?
- When will I get my earnings?
- Why do I get limited results on a search of my name on EyeEm? Why aren’t all my photos visible to a potential viewer?
- Can I use something other than PayPal?