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  1. EyeEm
  2. Frequently Asked Questions
  3. Managing Your Account

Managing Your Account

Learn more about copyright, payments or how to close your account.

  • Why are my payouts failing?
  • Having trouble logging in?
  • When will my image be reviewed?
  • When will I get my earnings?
  • Why do I get limited results on a search of my name on EyeEm? Why aren’t all my photos visible to a potential viewer?
  • Can I use something other than PayPal?
  • How do I connect my PayPal account to EyeEm?
  • What percentage do I get from my image license sales via EyeEm Market?
  • What is meant by Payout Level?
  • How can I see which Payout Level I am in?
  • Can my Payout Level change between now and when the new terms of service are in effect?
  • What is License Revenue Share?
  • How can I increase my License Revenue Share?
  • How will my License Revenue share be reassessed and how often?
  • Is my revenue share affected if my image license sales are ‘standard’ or ‘extended’ licenses?
  • What percentage do I get from my image license sales on EyeEm’s third party distribution partner sites (e.g. Getty)?
  • Why are the Terms of Services for Photographers being updated in February 2021?
  • Where can I read the new Terms of Service For Photographers that will come into effect in February 2021?
  • My photo has been added to the new Essential collection! What does that mean?
  • My photo has been added to the new Premium collection! What does that mean?
  • How can I tell if a photo is in the Premium or Essential collection?
  • Are photos in the Essential and Premium collection also selected for Partner?
  • Wichtige Sicherheitsinformationen für Ihr EyeEm-Konto
  • Important Security Information for Your EyeEm Account
  • I’ve sold a photo. Now what?
  • Do you have watermarks on EyeEm Market?
  • Why haven’t I received my earnings?
  • What currency will I receive my payout in?
  • How can I remove my photos or close my account?
  • Copyright Issues
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